Team Building

Useful, challenging and passed surprisingly quickly.

Kai Hills, Head of Franchise and Access Contracts, Southern Railway.

Insightful. Interesting. A good step forward in improving team dynamics.
D. Spagnoli, Head of Gatwick Express, Southern Railway.

Challenging at times but fun and hopefully leads to positive change.
Emma Toms, Head of Customer Experience, Southern Railway.

Very good and gave me some clear and useful concepts.
Dave Walker, Head of Revenue Development, Southern Railway.

I heard that yesterday’s team building event was fantastic.
T.H. Training Manager, South West Trains

Many thanks for a great day yesterday.  The feedback from the team was very, very positive.  Hope to see you again soon.
B.R. Associate Postgraduate Dean, NHS

A huge thank you for the superb job that you did yesterday… Your handling of the group, timing and judgement were spot on.  It was great working with you.
Dr Jenny King, Director and Health Practice Lead, Edgecumbe Health

I learned lots. It was fun and enjoyable!
Dr A. Berger, Senior Partner, Randolph Surgery

I am happy to provide a reference for Mike Udin.  He has worked with us since 1991 and in the past 12 months has delivered Team Building for an embryonic, self-managed team.  I have no hesitation in recommending him wholeheartedly to you.  He is, we believe, one of the very best Training Consultants in his field and is capable of achieving outstanding results with a wide range of people.
J.Ross Manager, Staff development, General Accident Fire and Life Assurance Corporation

I am writing to thank you for running such a successful workshop during the Agency’s Training Week.  We have received some very positive feedback from staff, with a number of participants making a point of speaking to me personally to say how much they enjoyed the sessions Success Through Team Work and Managing Stress.
F.M.Training Manager, Radiocommunications Agency

Building the Best Team: I had nothing but compliments…those who attended definitely benefitted
D.D. Business Manager, Enterprise Link

I would just like to say thank you for facilitating our session yesterday.  It went better than I thought with our team leaders accepting the strategy
B.L. HR Manager

I wanted to write and thank you both very much for doing a fantastic job.  [the client] could not be more delighted and said what a great job you had both done.
Dr Jenny King, Director and Health Practice Lead, Edgecumbe Health

Managing Change

Mike I know you told me that your morning session was a tough one, but I didn’t realise how tough until I got the following from [the client]:
‘Apparently Cambridge had a really bad session on Thursday morning.  I hasten to add that the HR Rep was full of praise for Mike and the way that he handled it and several delegates were equally impressed by his performance in the face of some truly awful behaviour and said so on their forms.’
Well done for managing it so brilliantly.
B.C. Change Project Manager

Strategic Business Review (and Civil Service)

Thank you very much for the help and support that you gave the group during the away day last week.  Before going on the course I must admit that I had some reservations.  Having been away I am convinced it was the right thing to do and only wish that I had done so before.
R. A. Head of Operations, The British Library

Business Development

We have finally completed our Estate Manager Training Programme!  Over 160 training sessions spanning 7 months, plus of course the 50 sessions you undertook on Time Management and Communication Skills.  I think it is fair to say that we could not have achieved this without your expertise, advice and patience.  Thank you for carrying out the skills training programme.  The Estate Managers were highly complementary and their performance in these areas is tangibly improved.  Your ‘Training the Trainers’ programme was excellent.  To summarise, your efforts have been a significant contribution to us achieving our objectives over the last 12 months.
S. F. Regional Manager, Housing Services, Hanover Housing Association

Project Management

In his speech the MD said there had been a turn around in the quality of the presentations – from last year when they were, without exception, poor, to this year when they have been, without exception, good and in some cases excellent – not just the presentation but the commercial/business focus.  He thanked the team and asked me to pass on his personal thanks to you.  Just thought you’d like to know.
C.C. Project Team Leader

Management Training

This is a quick note to say ‘Thank You’ for working on a recent and very successful Management Through People Course.  The comments on the evaluation sheets are part of the evidence of your continued input and hard work on this programme….and I value and appreciate the outcomes of the event
G.V. National School of Government Course Director

Civil Service

I don’t think the day’s seminar could be improved.  I thought the facilitators Mike and Janet were excellent.
Senior Manager, HMRC

I have been on many management courses since I joined the Civil Service, both Faststream and general.  This was clearly the most effective and useful course that I have been on.  The real credit should go to Roisìn and yourself for working hard to provide a course which was engaging, inspiring, intelligent and of course, fun!
Parliamentary Private Secretary, House of Commons

This is a quick note to say ‘Thank You’ for working on a recent and very successful Management Through People Course.  The comments on the evaluation sheets are part of the evidence of your continued input and hard work on this programme….and I value and appreciate the outcomes of the event
G.V. National School of Government Course Director

Assertiveness

I would highly recommend this course to anyone, but must also mention the excellent and highly professional way Mike Udin ran the course over the 3 days.
Medical Sales Representative, Astra Pharmaceuticals

Thank you for running such an interesting and enjoyable course last week.  I found it extremely stimulating and very thought provoking. I have already had two comments about my assertiveness… which certainly makes me feel much better.
L. G. Conference Manager, Astra Pharmaceuticals

Mike Udin has provided a consistently effective, professional service to our company for the past 8 years.  His Assertiveness training programme for inexperienced Sales Representatives has been proven by objective post course evaluation to be extremely successful in making a positive difference to the working day of a Representative.

C.M. Sales Training Development Manager, Astra Pharmaceuticals Limited

Equality and Diversity

We were collectively left with the feeling that the Workshop had been hugely beneficial to us individually and as a team.  We agreed that it could have been longer… We also felt that we would like to work with Mike Udin again: we all had positive things to say about his approach to the Workshop and his training style.
J. Green, Training Manager, The British Library

Additional, excellent references are available upon request.